When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by call/SMS. After successful verification (time frame: within 24 – 72 hours after ordered date), you can expect to receive your order within the given time frame shown for each product in the product details page

Delivery Practices

1) Sealed items cannot be opened to be checked unless payment is processed, hence it is not possible for the customer to open, reject and send orders back with the the same driver. This can only be done before opening the package.
The package must be paid for and received first and then if there are any issues the normal return process will be carried out by contacting the Customer Service.

2) Security
a) orders must be delivered to a private addresses, e.g. home or work address. Kindly note that we cannot deliver any order to public places, streets, cafes and/or restaurants.
b) if payment is completed with a credit card, the only person allowed to receive the order is the card holder, who must show his national ID to our driver.

Returns

General Merchandise:

	Shipping fees	Return allowance period	Returned item condition
What if I changed my mind?	Shipping fees will be deducted from the amount to refund	7 Days from receiving the item	• Products are returned in the original packaging.  • Package was never opened, i.e. is sealed.
We sent the wrong product?	Free	7 Days from receiving the item	• The product shows no sign of being used.  • The product is complete. (Items returned in the condition they were delivered including packaging & accessories).
What if the item was faulty?	Free	14 Days from receiving the item	• Products are returned in the original packaging.  • The product is complete.(items returned in the condition they were delivered including packaging & accessories)

  Kindly note that not all products are returned or exchanged.

•          Furniture after delivery.

What happens once we receive the returned item(s)?

• The quality check is processed on the reason of return communicated to our customer service team. If for any reason you wish to examine a different part/function of the returned item other than what was communicated during your interaction with the Customer Service team; the return cycle time will be renewed. (6-10 business days)

o If your product matches the conditions above, return requests can be submitted by contacting our customer service team , emailing us or by messaging our Facebook team on our Facebook page. They will walk you through the process of shipping the product back to us through our shipping partner .

o Product(s) that are returned without contacting our Customer Service team will be shipped back to you upon locating your address in our records.

o In case the returned product does not match the conditions above, it will be rejected and will be shipped back to you. If delivery (back to you) fails due to unavailability or was rejected by you, it will be stored at our facility for 3 months, after which you can no longer claim it.

• After performing a quality check on the returned product by our After Sales department (6-10 working days required), you will be able to proceed with one of the below two options:

o Exchanging your product with another one sold on www.mind-stores.com

o Refunding the paid price with one of the refund methods below:

-Voucher refund, sent to your email to be used in your next purchase from Mind Stores

-Credit card refund (if order was initially paid for using a credit card)

-Postal transfers. (For residents outside of Cairo/Giza/Alexandria only)

-Cash Refund. (For Cairo/Giza/Alexandria residents only)

• In case of refund via Postal transfers or cash refunds, you will need to provide the below info to our Customer Service team:

o Full name.

o Clear address of residence.

o National ID number.

o In the case of not being able to receive it yourself, please provide a photocopy of the national ID – for the person who will receive it on your behalf – to our Customer Service team. This person will have to sign a proof of delivery to confirm your money has been refunded to you.